Monthly Archives: January 2019

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thought leader

What to Look for When Hiring a Digital Agency

Assessing a digital agency can be a daunting task particularly when you are starting a small business. After all, what is good or bad design and what are realist goals and objectives. Isn’t it all subjective? The answer in short is No. Good digital agencies successfully communicates the clients intended message and encourages the desired response from customers and […]

How to Improve Customer Experience (CX) in 2019

As the digital revolution continues to transform the world, customers are expecting more online. While our expectations are higher, customer loyalty is decreasing, which can put businesses under pressure; yet, it’s a huge opportunity if your business can get it right. Considering the research that poor Customer Experience (CX) in Australia is costing businesses $122B […]