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How to Improve Customer Experience (CX) in 2019

As the digital revolution continues to transform the world, customers are expecting more online. While our expectations are higher, customer loyalty is decreasing, which can put businesses under pressure; yet, it’s a huge opportunity if your business can get it right. Considering the research that poor Customer Experience (CX) in Australia is costing businesses $122B […]

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How to Make Direct Response Marketing Work

Amongst all the marketing noise on the internet, getting your advertising message out there is not always easy, especially when you feel you have to compete with some of the big well-known brands. One way through the maze is to engage in direct marketing – also sometimes referred to as direct response marketing, or simply […]

5 Ways to Use Social Proof to Increase Conversions

Social proof isn’t a new concept. Dr Robert Cialdini coined the term in the 1980s to explain people’s susceptibility to follow the actions of the masses. In fact, social proof is all around us. Just look at stores with celebrity faces plastered on their windows to persuade customers that their products are the best, or […]

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Is Growth Hacking Right For Your Melbourne Business?

When you hear the word ‘hacking’ it probably conjures up a pretty radical image in your mind – which is hardly surprising since it is often used in a negative way. In the business context, however, hacking refers to streamlining your path to success. It’s about using radical, out-of-the-box, and original ideas to produce a measurable result. […]

Sell More by Being Human and Building Relationships

Many businesses make the mistake of forgetting that their customers are real people with real emotions. Just like you and I, they are part of a family, a social network and a community, and they make decisions based on past experiences, emotions and trusted recommendations. This is a simple, yet important point for businesses to […]

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The Value of Professional Logo Design

In some of our previous posts we have talked about the importance of developing a brand, even for a very small business. A part of brand development is the creation and design of the brand’s logo. WHAT’S IN A LOGO? A logo is a brand’s ‘mark’ or symbolic representation. It enables people to recognise a […]

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Humans First: Why We Believe Real People Matter in Business

We have recently launched the new brand ‘Uplift 360’ and have taken this as an opportunity to reassess everything we’ve done in the past as ‘Omnific Design’. While we’ve got a strong, loyal customer base who we continue to serve, the direction of the business has evolved over the years. For the most part, this […]

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The Top Web Design Crimes

Some people save money at the supermarket buying no brand items, some save money buying items on ebay.com others buy bulk at wholesale outlets. In many cases, these ideas work well to save you money. The key with all these money saving tips is to understand the product and it’s value. The problem is, when […]

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Why You Should Focus Your Marketing on Your Tribe

Businesses tend to use marketing as a way to generate new business by acquiring new customers yet neglect the customers they have served in the past. Marketing can be an effective tool to reach new customers yet it’s even more powerful when used to develop relationships with existing customers, maximising their loyalty to your business. […]

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Is SEO Dead?

When you are looking to buy something and you are not sure where to go, what do you do? Google it! Being positioned near the top of search results means you are positioned in front of a hungry crowd, ready to buy. That’s the goal for Search Engine Optimisation (SEO) and unfortunately it’s an industry […]